Frequently Asked Questions

We offer a variety of top-of-the-line window brands. Your exterior design consultant will discuss all your options at the time of your appointment.

We understand this might be inconvenient for homeowners who have busy schedules. However, choosing replacement windows is a big decision, and we want to make sure all homeowners agree on the windows they’re purchasing.

Yes! Our replacement windows are custom-made to fit your home, so you can design them however you choose. We offer hundreds of style and color options that can be customized with different add-ons, including interior and exterior capping, grids, and window glass patterns.

All Window Nation replacement windows are custom-made, so there’s no “one-price-fits-all” cost to our windows. Your exterior design consultant will discuss pricing at the time of your appointment.

Our replacement windows are custom-made to fit your home, and it’s important that we come out to measure your windows and discuss your project before providing any pricing.

It typically takes six to eight weeks from the time you purchase your windows to the time they are installed. However, some projects might take longer depending on factors such as the style or quantity of windows ordered. If any delays occur, a member of our team will contact you with updates on your project.

Some condensation is normal and will evaporate with time. You can read this article on how to remove standard condensation. However, if you notice condensation between the panes or if it does not go away, please contact our service team.

Our service department is equipped to handle any issues you might have with your windows. Please call 866-217-9582 for more information.

We ask that you remove any fragile or valuable items, including chandeliers, paintings, and plates. All window treatments must also be removed – please be advised that these treatments might not fit after your windows have been installed.

We strive to respond to each customer within 24 hours of their initial phone call. However, sometimes it might take longer to get the resolution you need. If you haven’t had any response within 24 hours after your first phone call, please call our service and warranty team at 888-217-9582.

Warranties are agreements to address any issues with your windows during a specific time frame. Our warranties vary based on the windows your select.

Yes. All our windows have warranties. Don’t forget to keep the stickers that are placed on your windows. Some homeowners prefer to hold on to them in a safe place instead of having them on the windows.

Your warranty accounts for lifetime coverage on parts, but it may not include installation. Warranty types vary based on the type of windows you select, but you have the option to add on features not offered in your designated warranty. Be sure to touch basis with our Service and Warranty department to receive for disclosure on what your warranty will cover.

Yes. Your windows will be under warranty for as long as you own the home. If you decide to sell your house, we provide additional time for the new homeowner.

The biggest mistake is to assume that a warranty will cover anything, simply because you have one. Warranties vary: read what your warranty covers to eliminate any confusion about what your manufacturer will or will not cover.